Responsible gaming and self-exclusion
Gaming should remain a form of entertainment. To help you maintain a controlled practice, we invite you to review the information presented on this page regarding the responsible gaming and self-exclusion.
Please read this information carefully. Its purpose is to help you better control your gaming activity, limit the risks associated with excessive practice, and know who to turn to if you need help.
Important: gaming is reserved for individuals aged 18 and over. It is recommended to always set limits on time and spending that you are willing to dedicate to gaming in advance.
Interpretation and definitions
Interpretation
Certain terms used in these conditions begin with a capital letter. These terms have a specific meaning when used in this document.
The definitions below apply equally when the terms are used in the singular or plural.
Definitions
In the context of these General Conditions, the following terms designate:
| Term | Meaning |
|---|---|
| Account | Individual account created to allow you to access the Service or certain parts of it. |
| Company | Refers to the Company, also called «We,» «Our,» or «Us» in this agreement. |
| Service | Refers to the service accessible through the Website. |
| Website | Refers to the site just4win.com. |
| You | Refers to the person accessing or using the Service, or, where applicable, the company or any other legal entity on behalf of which that person uses the Service. |
Responsible gaming
A practice that must remain under control
For the majority of users, gaming is an activity associated with entertainment, pleasure, and excitement. However, we also recognize that gaming can lead to negative consequences for some individuals.
Pathological gaming has been recognized for many years as a serious issue. That is why prevention, information, and awareness of the risks associated with gaming play an important role in responsible practice.
By responsible gaming, we mean all measures to reduce the risks associated with gaming and help users maintain control over their activity.
Information and education are essential elements of this approach. By understanding the risks associated with gaming, everyone can be better prepared to identify their own limits and take necessary measures when it becomes useful.
The main limits to set before playing
A simple way to maintain a balanced practice is to determine your limits before starting to play.
These limits may include:
- the amount you are willing to spend on gaming;
- the time you wish to dedicate to it;
- your ability to accept a loss without immediately seeking to recover it;
- your physical and emotional state at the time of playing.
Gambling must remain compatible with your other responsibilities and daily activities.
| Limit to define | Why is it important? |
|---|---|
| Gambling budget | Allows you to control the amounts spent on entertainment. |
| Duration of play | Helps maintain a balance with other daily activities. |
| Loss management | Avoids increasing risks in order to recover a loss. |
| Personal state | Helps avoid playing when stress, fatigue, or another situation affects your ability to make decisions. |
Tips for playing responsibly on Just4Win
Set a deposit limit
Before you start playing, determine the amount you can afford to dedicate to this activity based on your financial situation.
Gambling should be funded only with an amount intended for leisure and entertainment. Funds necessary for essential expenses should not be used for gambling.
Setting your limit in advance helps better control your spending and avoid making impulsive decisions during a session.
Do not try to recover your losses
A loss should not push you to increase your bets or take additional risks solely to recover lost money.
This desire to «make up for it» can lead to wagering increasingly larger amounts.
It is important to keep in mind that the results of a previous game do not determine those of subsequent games.
Gambling should remain a form of entertainment and should not be seen as a way to make money or compensate for financial losses.
Set yourself a time limit
Controlling the time spent playing is as important as controlling spending.
Before a session, set a duration for which you wish to play and stick to that limit.
Gambling should remain balanced with your other activities, responsibilities, and hobbies. It should not become your only activity or take up excessive space in your daily life.
Advice: if you notice that you are gradually spending more time gambling at the expense of your other activities, take a step back and consider taking a break.
Avoid playing when you are under pressure
Your personal state can influence your decision-making.
It is therefore recommended not to play when you are particularly stressed, depressed, or under significant pressure.
It is also inadvisable to play under the influence of medication, drugs, or alcohol.
Gambling should be practiced in a state that allows you to respect the limits you have set for yourself.
Take regular breaks
It is important not to chain sessions without interruption.
Take a break when you feel tired or when you start having difficulty concentrating.
Breaks allow you to step back and check that your activity remains within the time and budget limits you had set.
Use a single account
To facilitate tracking your activity and spending, it is strongly recommended not to create multiple accounts.
Using a single account per person allows for better visibility of one's gambling activity and contributes to simpler management of time and expenses.
Information and assistance
How to get help?
If you have questions regarding responsible gaming or if you would like to obtain additional information, you can contact our customer service.
Customer service is available at any time and at no additional cost by email :
The information concerning you will not be shared with third parties without your consent.
When you contact customer service, make sure to only provide the information necessary for processing your request.
Assessing your relationship with gaming
A self-test can help you take stock
If you are questioning your relationship with gaming, you can take a self-test dedicated to gaming-related issues.
This tool can help you reflect on your habits and determine if any of them deserve special attention.
Self-test on gaming-related issues:
Take the self-test on gaming-related issues
You can also consult additional information regarding safer gaming and issues related to gambling addiction:
Minor protection
Gaming is reserved for individuals aged 18 and over
To use our Service, you must be 18 years or older.
Minors are not allowed to access gaming services. It is therefore important to take the necessary precautions to prevent children and other minors from using your account.
In particular, keep your login credentials secure and out of reach of minors in your environment.
Protecting children from inappropriate content
We also recommend that parents and legal guardians consider using an Internet filtering program to limit children's access to online content that is not intended for them.
Internet filtering solutions can notably be used to strengthen this protection.
You can view a list of Internet filtering solutions here:
View the list of Internet filters
Self-exclusion
What is self-exclusion?
The’self-exclusion is a voluntary measure that allows a person to request their exclusion from gaming services for a specified period.
This measure can be used when you wish to distance yourself from gaming or when you have faced difficulties related to your practice.
The aim of self-exclusion is to allow you to voluntarily distance yourself from gaming services for the period you have chosen.
How to request a self-exclusion?
If you wish to implement a self-exclusion, you must contact our support.
You can submit your request by email:
The requested duration of self-exclusion must be between 6 months and 5 years.
After receiving your request, support will explain the steps to follow as well as the necessary information to implement the self-exclusion.
A self-exclusion cannot be interrupted before its term
When you choose a self-exclusion period, it remains in effect for the entire selected duration.
The self-exclusion is definitive for the chosen period and will not be lifted before its expiration.
This rule aims to ensure that the voluntarily chosen period of withdrawal can be respected until its end.
Duration of self-exclusion
| Duration | Description |
|---|---|
| 6 months | Minimum self-exclusion period. |
| Between 6 months and 5 years | Any duration within this period can be requested. |
| 5 years | Maximum self-exclusion duration allowed. |
What happens during the self-exclusion period?
Throughout your self-exclusion, you are not allowed to create a new account to access gaming services.
Creating a new account during this period constitutes a violation of the Terms of Use.
Any attempt to circumvent the self-exclusion, including by creating another account, may result in the permanent banning of the original account.
Self-exclusion should therefore be considered a protective measure that requires adherence to the chosen period.
Important: If you have requested a self-exclusion, do not create a new account during the relevant period. The aim of this measure is precisely to allow you to take a genuine distance from gaming.
In summary
Responsible gaming is primarily based on the ability to maintain control over your time and spending.
Before playing, consider:
- setting a deposit limit appropriate to your financial situation;
- playing only with an amount intended for entertainment;
- setting a time limit;
- not trying to recover your losses by taking more risks;
- taking regular breaks;
- avoiding playing under the influence of alcohol, drugs, or medication;
- Internet filtering solutions can particularly be used to strengthen… ;
- You can view a list of Internet filtering solutions here: ;
- View the list of Internet filters.
If you wish to distance yourself from the game, you can request a self-exclusion for a duration of between 6 months and 5 years by contacting support at the address kyc@just4win.com.
The self-exclusion remains in effect for the entire chosen period and cannot be lifted before its end.
To remember
18+ — Play responsibly.
Gambling should remain a form of entertainment. Set your limits in advance, stick to your budget and gaming time, and seek help if you feel the need.